Privacy Policy

1. Introduction

This Privacy Policy describes how Waypaar, a product of ERPICA (“Company”, “we”, “our”, or “us”), collects, uses, discloses, and protects personal data when you access or use our website, platform, and services (collectively, the “Services”).


Waypaar is a Software-as-a-Service (SaaS) platform that enables businesses to communicate via the WhatsApp Business API.


By using our Services, you agree to the terms of this Privacy Policy.


2. Definitions


  1. “Personal Data” means any information relating to an identified or identifiable individual.
  2. “Customer” means any business or entity using Waypaar.
  3. “End User” means any individual receiving messages sent through Waypaar.
  4. “Processing” means any operation performed on data (collection, storage, use, sharing, etc.).


3. Scope of Policy


This Privacy Policy applies to:

  1. Visitors of our website (waypaar.in and related domains)
  2. Customers using Waypaar
  3. End Users whose data is processed through the platform


4. Information We Collect


4.1 Information You Provide


We may collect the following information when you register or use our Services:

  1. Full name, email address, phone number
  2. Company name and business details
  3. Account credentials and authentication data
  4. Billing and payment information
  5. Communication templates and configurations


4.2 Data Processed on Behalf of Customers


Waypaar processes data as a data processor on behalf of Customers, including:

  1. End-user phone numbers
  2. Message content (text, media, attachments)
  3. Message delivery and interaction metadata


Customers are the data controllers for such data.


4.3 Automatically Collected Information


We may automatically collect:

  1. IP address and geolocation data
  2. Browser type and device information
  3. Access logs and system activity
  4. API usage and performance metrics


4.4 Cookies and Tracking Technologies


We use cookies and similar technologies to:

  1. Enable platform functionality
  2. Maintain sessions
  3. Analyze usage patterns
  4. Improve performance


For more details, refer to our Cookie Policy.


5. Purpose of Data Processing


We process personal data for the following purposes:

  1. To provide, operate, and maintain our Services
  2. To enable WhatsApp-based communication workflows
  3. To authenticate users and manage accounts
  4. To process payments and manage subscriptions
  5. To monitor system performance and prevent misuse
  6. To comply with legal and regulatory obligations


6. Legal Basis for Processing


Where applicable (e.g., GDPR jurisdictions), we process data based on:

  1. Contractual necessity
  2. Legitimate business interests
  3. Legal obligations
  4. Consent (where required)


7. Data Sharing and Disclosure


We do not sell personal data. We may share data with:


7.1 Service Providers


Third-party vendors providing:

  1. Cloud hosting and infrastructure
  2. Payment processing
  3. Analytics and monitoring


7.2 Integration Partners


Waypaar integrates with third-party platforms, including WhatsApp services provided by Meta. Data shared with such platforms is governed by their respective policies.


7.3 Legal Requirements


We may disclose data:

  1. To comply with applicable laws or regulations
  2. In response to lawful requests from authorities
  3. To protect rights, property, or safety


8. Data Retention


We retain personal data only for as long as necessary to:

  1. Fulfill the purposes outlined in this policy
  2. Comply with legal, regulatory, or contractual obligations


Customers may request deletion of their data, subject to applicable requirements.


9. Data Security


We implement appropriate technical and organizational measures, including:

  1. Encryption in transit (TLS)
  2. Role-Based Access Control (RBAC)
  3. Secure data storage practices
  4. Monitoring and logging mechanisms


Despite our efforts, no method of transmission or storage is completely secure.


10. International Data Transfers


Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are implemented for such transfers.


11. Your Rights


Depending on applicable law, you may have the right to:

  1. Access your personal data
  2. Correct inaccurate data
  3. Request deletion of your data
  4. Restrict or object to processing
  5. Request data portability


To exercise your rights, contact us at: erpica@temflo.co.in


12. Responsibilities of Customers


Customers using Waypaar agree to:

  1. Obtain valid consent from End Users before sending communications
  2. Use the platform in compliance with applicable laws
  3. Ensure lawful processing of personal data


13. Third-Party Links and Services


Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.


14. Children’s Privacy


Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.


15. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.


16. Contact Information


For questions or concerns regarding this Privacy Policy:

Company: ERPICA

Product: Waypaar

Website: https://erpica.in

Email: erpica@temflo.co.in


17. Governing Law


This Privacy Policy shall be governed by and construed in accordance with the laws of India.